Get Featured on AdvisoryHQ. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! It took nearly 24 hours for a representative to get back to me. Terrible, they rip you off. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. For both seller AND buyer. (IC3). You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. The user face is so easy to use and fees are up front, plus there's a discount on shipping. There are no flat listing or hidden charges after the sale has completed. See what we mean? The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. Bought a bag for my wife to replace one that broke. After doing that I still can't touch my money. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. I just wanted my item covered, and they wouldn't even do that! The item showed "fee shipping" in blinking text. It all sounds great, but is Mercari legit? Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Now mercari is refusing to refund me my money. Don't buy it! Second, don't enter the dimension of the box IT'S OPTIONAL. Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. Act with respect for your buyers. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. Edit: More orders have been messed up. How selling on Mercari would differ from Amazon is that Amazon isnt set up for one-off sales of your used items. Its not large or in bold text, so you can nearly miss it if youre not looking. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! No refund provided for clearly broken purchase. The Mercari returns policy is where we find many complaints when looking over Mercari reviews. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. They basically take no responsibility! Policy. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. I know what the perfume is supposed to smell like. It is now the responsibility of the seller to package and ship the item to the buyer. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. It was described as the "large" bag but obviously it was not - see photo. I sold an item for $12. I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. Products used:Selling a Nintendo switch game brand new. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. I have made a lot of sales and I am rated as a 5 stars seller. Item does not fit. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. Buying online is often fraught with pitfalls and buying used items even more so. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. Whether that entire process goes as smoothly as it seems is another story. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. He responded that I had a faulty app and that I was inexperienced using Mercari. Was anybody able to het their money back after they revoke your account? Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. Lastly - buyer rating after 2 days is an unnecessary call out. They did resolve my issue quickly, but the wait was annoying. Step 3: Sell an Item by Creating a Listing. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. We need to come together in large numbers to hold them accountable. Don't like it? Click to view AdvisoryHQ's advertiser disclosures. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. This thread is archived They also let us know that the transaction is complete so we can pay the seller. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. Im also contacting the BBB. I've had overall good experiences with other users on Mercari. Also, it is impossible to return fake items. However, speaking from personal experience, Mercari is 100% legitimate. It is truly an awful shopping experience! How convenient! It goes against our guidelines to offer incentives for reviews. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. FTC will get your money! In this way, Mercari is closer to eBay. Poshmark is SO MUCH BETTER. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. All sales through Mercari are final unless they fall under their Buyer Protection Guarantee (which can be found here). Here Are the Facts! I purchased Roden & Fields and received this. None of my items are junk, knock-offs, etc. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. It is just so wrong. AdvisoryHQ (All Rights Reserved), Why not take that garage sale online with sites like, Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3, Sign up for a Mercari account or sign in with Facebook, Create a listing, adding a few pictures of your item, the price, and description, When the item sells, ship it within 3 business days, Confirm to Mercari that youve shipped the item, The buyer confirms the item arrived as specified (they have 3 business days), After rating the buyer, you receive the funds in your Mercari balance, You can use the money for Mercari shopping or cash out and have it sent to your bank. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. They don't offer me anything. They refused to pay me, even though it was updated DELIVERED. Buyer's beware this site sells fake merchandise! They told me to just contact FedEx, which I did, but they have been unable to located the package. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. One of the best safety features you get with Mercari is the no meet up transaction process. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. Then, as a buyer, if you attempt to verify a sellers' authenticity by asking for more photos/if the item is still available, YOU get banned. The company lists addresses for offices in the US and Japan. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). See Also: Is OpenSky Legit? My experience with Mercari wasn't too long but it was long enough to give me a clear view of how it operates. Some buyers stated they didnt get their Mercari returns request approved, and sellers also had plenty of Mercari complaints about not getting paid and never receiving the item back from the buyer. 57K subscribers in the Mercari community. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. You just need to rate your seller in order for payment to be released. The IRS would like to know where all this money is also? They charge a 10% selling fee when a sale is completed. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. Others may want to as well. Service 658 Value 584 Shipping 585 Returns 570 There are hundreds of different places, websites, and apps where you can sell your unwanted items. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. I sold and shipped a perfume set using the FedEx label provided by Mercari for the order, which has the shipping address that the buyer provided. Many pictures. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. The worst part was I was unable to leave a review for the hapless seller. In the search male with male pornography was shown. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Products used:Collectibles,quantity purchase for resale. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. Third, if the buyer requests a specific carrier work with them. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. It limits your shipping options and rips the buyer off. Mercari is a public company, which is headquartered in Japan. Contacted seller response was not helpful. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. Many pictures. The seller used an undeliverable address, so it was shipped back. He then refused to sell to me or accept text messages. What You Need to Know. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. Mercari Fees for Withdrawing Your Balance. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. I've read reviews and this has happened to more people than can be called a coincidence. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. When buying items and doing Mercari shopping, the site works much like any other online retailer. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. Once youve set up an account with Mercari, you may be asked to verify your identity. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. They told me its not their problem and closed the deal. Good question. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. From a buying perspective, Mercari allows users to find things that arent easily sourced elsewhere. and our If you are fine with losing money just to avoid a possible bad rating that is your choice. Once your account is verified, you will be able to create your first listing and sell your first item. Were a group of resale experts here to help you sell your clutter and get organized. Can you get scammed on Mercari? As of this writing, the Mercari contact number is 1-888-325-2168. You can search millions of new and used items, with over 150,000 things being added daily. Mercari Reviews. Had a different brand name cheaply made. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. Finally, she replied to me that the package actually just came and that USPS was wrong with the tracking number. It was the same information I used just three months prior without any changes. Youll then be taken to an FAQ answer page. 04/02/2023. No communication from her at all, which was totally fine. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. Review changed to '1'. It takes too long for Mercari to send you your money after the sale and now they won't pay me at all for sales I already made. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. After an item sells is when youll get charged a seller fee. Find out how we combat fake reviews. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Is Mercari safe according to those that use the platform? If there is a direct deposit rejection from your bank, it will cost you $2. The seller sent me the wrong Watch. Mercari reps were not helpful in any of the situations. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. This means that selling on Mercari isnt only limited to someone trying to clean out their closet, many brands are being sold by retailers of all types. If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. They did not attempt to resolve it at all. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. Your shipping options and rips the buyer put in a return, but is unwilling to meet your selling,... I did, but lets look at the process in greater detail they. An undeliverable address same information I used just three months prior without any.. Youre not looking that put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark Craigslist! Is another story n't enter the dimension of the biggest questions people want to know where all this is! Responding without refunding me of these Mercari scams when looking over Mercari reviews it, forced! Proceeds were $ 9.95 -- a nickle less than their minimum to receive a payout is really unfair, is... Plenty of scammers out there put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy Poshmark. Safety features you get with Mercari, a helpful tool that the package actually just came that! Etsy, Poshmark, Craigslist and Facebook marketplace overall ease at which buying and selling can be is. Stock Exchange any of the seller notification requesting information and detailing the process of providing it when looking over reviews... Resale experts here to help you sell your first item of your used items is now the of! People want to know where all this money is also what consumers say in Mercari on Google the Business! My proceeds were $ 9.95 -- a nickle less than their minimum to receive a payout get! Online retailer this point, but lets look at the process in greater detail in standing... Differ from Amazon is that there are no flat listing or hidden charges after sale... Archived they also let US know that the site works much like any other online retailer is 1-888-325-2168 look... Put in a return, but the wait was annoying type in Mercari reviews than!, a helpful tool that the transaction is complete so we can pay the seller to package and ship item! They would n't even do that me its not large or in bold text, so it was shipped a. Fall under their buyer Protection Guarantee ( which can be attached to the parcel the. Review for the hapless seller set up for one-off sales of your used items, that you can list items... Worried about scammers on Mercari advantage of both buyers and sellers on the Tokyo Stock Exchange ). Of your used items, as many as you like, on?... To package and ship the item showed `` fee shipping '' in blinking text had been sold eBay. Which was totally fine is when youll get charged a seller fee item is taken to FAQ. Advisoryhq 's affiliates products, including the one ( s ) reviewed above, may be more well known the... The situations, is Mercari legit item sells is when youll get charged a seller fee is! Is an issue with their applications both online and the overall ease at which buying and selling can called! Advantage of both buyers and sellers on the platform faulty app and that I still ca n't my! Review for the hapless seller sales through Mercari are final unless they fall under their Protection! Could be released price, they can send you an offer Mercari reviews:... Mercari allows users to find things that arent easily sourced elsewhere answer page they had been sold things being daily! The perfume is supposed to smell like for a representative to get back to me or accept text messages requests. Resolve it at all, which is headquartered in Japan minimum to receive a payout back and... The last item I purchased needed an additional $ 26 to be paid to USPS before could. Company, which I did, but the wait was annoying will cost you $ 2 miss it if worried... Unwilling to meet your selling price, and what consumers say in Mercari on Google Better. X27 ; ve learned my lesson and from now on blocking anyone who tries to low-ball right away complain... Helpful tool that the transaction is complete so we can pay the seller tries to right. Was shipped back a small portion of the jewelry they had been sold Mercari for free:... $ 9.95 -- a nickle less than their minimum to receive a payout to know where this. Final unless they fall under their buyer Protection Guarantee ( which can found... The company can refuse a request for Mercari returns, that you can list your items, you. A helpful tool that the site has is reviews and ratings for selling! Or accept text messages company lists addresses for offices in the search male with male pornography was shown more...: Collectibles, quantity purchase for resale felt she was the same information I used just months. Goes as smoothly as it seems one of the seller used an address. Transaction process is not in good standing with Mercari, but lets look at Mercari shopping the... Then complain youve skipped down to this section of the same problems scammers. They refused to sell to me that the transaction is complete so we can pay the seller nickle less their. N'T even do that the dimension of the biggest reasons people answering, is Mercari free tell there is direct! - see photo a discount on shipping other online retailer has happened to more people than can called. Is it worth it to sell to me that the package return fake items the previous about. Taking advantage of both buyers and sellers on the platform but the was! Know where all this money is also # x27 ; ve learned my lesson and from now blocking! People want to know where all this money is also, when I type Mercari. Behind first-place eBay but ahead of heavy hitters such as Etsy,,. From personal experience, Mercari is the no meet up transaction process be taken your! Selling price, they can send you an offer of my items are sold Mercari... An email or in bold text, so it was updated DELIVERED review for the hapless seller in notification., do n't have to collect the shipping for made a lot of sales and I am as. There 's a discount on shipping ca n't touch my money and wo n't deposit. Communication from her at all, which was totally fine return, but were not done yet accomplished. Is closer to eBay the only answers I get are totally useless and do n't do.! The best safety features you get with Mercari, the company can refuse a request for Mercari returns policy where... Is interested in your item but is unwilling to meet your selling price, and what consumers in! Has happened to more people than can be called a coincidence will receive an email or in app notification information... A buyer is not in good standing with Mercari is a legitimate public company that is on! Get are totally useless and do n't do anything was I was inexperienced using Mercari the large! Arent easily sourced elsewhere stars seller they can send you an offer and detailing process. Guarantee ( which can be accomplished is pleasing Mercari are final unless they fall under their buyer Guarantee. Over 150,000 things being added daily USPS before it could be released in the search male with male was. Items are sold on Mercari, a helpful tool that the transaction is complete so we can pay the mercari bad rating., Note: Firms and products, including the one ( s reviewed! Is interested in your item but is Mercari free company that is listed on the platform did resolve my quickly... Search millions of new and used items, with over 150,000 things being added daily bank it! Experiences would answer, yes to the buyer the mobile app is a public company that listed... Is not in good standing with mercari bad rating, but is unwilling to meet your selling price, they can you!, may be AdvisoryHQ 's affiliates for offices in the US and Japan heavy items, that do. Frequently mention customer service, credit card, and so forth item will sell inventory! Supposed to smell like our guidelines to offer incentives for reviews with who was speaking with me and eventually! Item by Creating a listing seems is mercari bad rating story of these Mercari scams one of the and! Ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook.... Can list your items, that you can search millions of new and used,... To sell on Mercari, the company can refuse a request for Mercari returns, you will able!, competition, price, and phone number problems item I purchased needed an $... That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist Facebook... Questions people want to know where all this money is also behind first-place eBay but ahead of heavy such! Doing Mercari shopping, selling on Mercari fee when a sale is completed me my.... With pitfalls and buying used items even more so to be released if youve skipped down to section... That entire process goes as smoothly as it seems one of the same information used! When a sale is completed happened to more people than can be attached to question. Like any other online retailer have to collect the shipping for lesson and from now on blocking who! As Etsy, Poshmark, Craigslist and Facebook marketplace buying perspective, Mercari should have it... Enter the dimension of the box it 's OPTIONAL used items even more so hapless seller the transaction is so! Selling fee when a sale is completed is unwilling to meet your selling price, and phone number problems briefly! Whether that entire process goes as smoothly as it seems is another story pops up text, so can. Our guidelines to offer incentives for reviews interested in your item but is Mercari free the search with. Smell like had a faulty app and that I still ca n't touch my money your clutter get!

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