Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. I told her that I am still waiting for my email to approve the quote and she was supposed to escalate the matter. Vodacom Overview. All rights reserved. On 6 and 13 Oct 2020 I sent follow up emails to Kenosi Leshoro. The last time I called I was told that only one of my contracts were cancelled and that I had to cancel the other one, I was also told that I would be refunded but not once have I received my money. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. I need this problem resolved asap. I am so frustrated all my Otp etc are on this number otherwise I would have cancelled Vodacom and go to another provider but they keep me hostage with my number VODACOm South Africa sucks, I tried applying for Fibre since early this morning. They have corrected the November account but when the invoice were produced for Dec 2020 the amount was over R2100.00. This fibre was promised to go live in December 2020. Vodacom zero-rates Bright Sky SA gender-based violence awareness app 17 December 2020 Vodafone and AST SpaceMobile unveil launch plans for space-based … Problem is, they loaded it incorrectly as a new lte contract as well, and aftrer a 2 weeks and several calls, this still cannot be rectified. The run starts and finishes at Emoya Estate, Bloemfontein. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Every day, in every way, we strive to make your connected life simpler and easier. Do you have something to report? If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. I want you to listen to the conversation on the day the salesperson phoned me and spoke to me and my wife, my package is not correct and if this is not solved. Recently I came back to South Africa and found out my Vodacom prepaid card has expired and my number has been circulated again. You can find contact details for Vodacom above. I was told he will call back. I had to do a sim swap for getting a new phone now my number is no longer working I have done 2 sim swaps already thinking it was the actual sim that was faulty but it does not seem to be the case. November I have been calling for 6 months to cancel a data line contract which the contract has expired. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. Thanks, Elize Breytenbach. Get high speed fibre internet with Vumatel. Call from RSA on 082 135 Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours I have applied for a insurance claim on my device which was stolen on the 21-12-2020 Vodacom got back to me stating they cannot pay out for my claim as I has another simcard in my device, I advised them that I do have a dual sim device Samsung galaxy s20 ultra and that my contract simcard and simcard supplied by my company has been in the phone at the time it was stolen they advised that … I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. Walkers are also welcome, so don’t miss out! Needless to say, I am very dissapointed in the poor service received from Vodocom. [protected]@baicsa.co.za Thank you! This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. I request a refund for months deducted from October 2020 until December 2020. It has been a month and a half, and vodacom is now billing us R1400 for installation. I'm a loyal vodacom customer of so many years. Our Business Internet Fibre provides high-speed Internet access to businesses, whether you are a small start-up or a large enterprise with higher bandwidth requirements. They offer a interim LTE service, which is to serve as while we wait. Lies told by the service agents and agents not doing their work. complaint appropriately then we can further refer your complaint to our Customer Escalations team. Visitors will have the opportunity to engage with Vodacom Business and industry experts to create bespoke business solutions through co-creation and emerging technologies. Uncapped fibre packages. I was only given a router with monthly 100G data. Get in touch today! Vodacom Device Insurance: 082 1952. If this is the service I received how will fibre be, It is another day and after contacting Vodacom yesterday after 17:00 I spoke with a Lorrel where I had to give my MAC address and serial number. Three months later still fighting with Vodacom for the lack of interest and incompetency. Vodacom Business: 082 1960. Took over two months to connect the fibre to my house after my wife had to phone ClearAccess to organize, eventually got it connected tried to get service activated what a nightmare. I also need to know what the closing balance is. Fibre is faster, more stable and more reliable than ADSL. Service still not activated. Alternately, you may wish to set out in detail your complaint using our online complaints … ... From SIM cards and the latest mobile devices to Fibre and data bundles, Vodacom is definitely a one-stop-shop for everything electronic in South Africa. I have complained about it and all of a sudden they say I have requested more data via the USSD, which I never used. Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. (805) 639-9222 elliots2007@gmail.com. Vodacom refused to switch to uncapped data due to the delay in the installation. We took a fibre contract that was free installation and the first 3 months free. Fibre is still being rolled out across South Africa. They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. My invalid Vodacom number was [protected]. Use this comments board to leave complaints and reviews about Vodacom. I have Vodacom fiber (been a customer for 4 years). Once again I have been quoted amounts less and my total account would have dropped to just over R800 from R1400. The phones were dormant and had data that was carried over from the expired contract. It took Vodacom over a month and the transaction was then cancelled because Vodacom could not deliver. Appointments. I have been for almost the past 6 months trying to relocate my Fibre line and still nothing vodacom sucks. I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. I have had no help from Vodacom. However, it had its fingers burnt in fixed-mobile convergence expansion with a prolonged, and ultimately unsuccessful, attempt to buyout South African wireline service provider Neotel, which dragged out across 2014–2016 (Vodafonewatch, #124 and passim). Lines open 24 hours. Total Subscription Charges Still waiting for the email to confirm cancellations after numerous phone calls and reference SMS's. Please note that this service will be chargeable @50p/3min if you speak to an agent. 2020-09-29T08:50:52+00:00 ... @TRAI The Says #KutteKiPoonchh and #KalaAksharBhainsBarabar are quite apt for this n/w provider Customer applies complaint, ... @adikahn1 @Vodacom, have had fibre up and running for ONE day, now, on the 2nd day, there is no connection and no internet. Why advertise the deal if there is NO STOCK?? Please refund me with this. 03/09/2020 - 06/10/202003/09 - 06/10/2020. 8.69 Doing nothing would be this company's favorite pastime, if they had the energy for it. Subscription Charges 56.52 Three months ago a applied for Fibre to the home. On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. We having this account for over 20 years with Vodacom never been in arrears they just blocked the numbers and I had to go in to the closest Vodacom store they said which I did by the way a drive of 109 km filled in all the paperwork to transfer the numbers to my business 2 weeks ago the numbers are still off line and the number is till in my dads name ? This agent tried to convince me that I owed something on a cancelled contract yet I never made use of their sim cards whatsoever (records can be pulled to confirm) he also confirmed that services were cancelled and in a very rude way told me he has done his part by sending me a settlement letter (which should have been done the day I cancelled) and That he we will send my records through to ITC to confirm I don't owe anything, So why was I put on ITC for something that was paid up in full? October 2020. Call from abroad on +27 82 135 Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, Linette Henning — Western Cape, South Africa, Colin Cillie — Broederstroom, South Africa, Barbara Diana Gilfillan — Cape Town, Western Cape, South Africa, goodonyou1 — Port Elizabeth, South Africa, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? ... Fibre do not sell the products as Vodacom can not deliver the service. Accidental Damage Insurance 22 Jan 2021, 00:30. Save big with Vodacom . 07/10/2020 - 05/11/202007/10 - 05/11/2020. We rely fully on internet as we have disconnected our DSTV and only stream with internet. ... Vodacom's reply: 06 Oct 2020, 18:51. The 'Click to chat' service is currently unavailable. View catalogue. My cell nr [protected] Peter needs to pull his finger and get this sorted. Eventually, I got another agent and explained what the situation was. Vodacom needs to implement OTP's when data, airtime are bought and debited to your account to prevent fraudulent transactions. I have downgraded my package in October 2020 to be able to pay less on my account. I contacted Vodacom via their call-centre a few times, and visited their Summerstrand branch and Baybest Branch. I logged a service request on my line but still nothing has happend. Unleash your legs… If you’re looking for the perfect starter marathon to take on a 5, 10 or 32 kilometre challenge, listen up - the Vodacom Fibre Rose Run, takes place at Emoya Estate in Bloemfontein on Saturday, the 14th of March. I had Vodacom Fibre installed at my home but received a bill for almost 3 months even though only been live for 1. 082 Vodacom Boulevard Midrand 1685, On 22 Sept 2020 I requested that my contract for cell no [protected] be cancelled and that (1) a reference number and (2) that I be informed as to the date of the cancellation. Vodacom reported record interim results for the six months ended 30 September 2020 on the back of an 86% growth in data usage. Home; Blog & Projects; Contact Us; Manufacturers; Showcase; Select Page We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. I won't be renewing my primary contract with vodacom, I feel abused. Are you aware of any fraudulent communications being sent on our network? 2146, I did a premature upgrade on my contract with vodacom. 118.00 This is a really bad service. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. The number that I am having a problem with is [protected], Good day No response. It was confirmed that both my contracts have been cancelled but could not confirm why I was debited, I was then put through to the collections department ( I did not hear the agents name but what an unpleasant service I received) I'm appalled by Vodacom's fraudulent ways and unpleasant customer service that they offer. South Africa, For enquiries relating to site rentals and electricity payments, please contact. I am still waiting. All I can say is useless. I will have no choice to go the onbudsman regarding this, the reason why we took the package was to pay less now I am paying more? ... On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. ... 18 Jan 2020 between 8pm-10pm. Vodacom Corporate ... Vodacom Repair call centre: 082 1944. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. I will never do business with this company again and i will surely be taking legal action against them. Initial Vodacom complaints should be directed to their team directly. and I was put in arrears by this company for CANCELLED CONTRACTS!!! I am trying to cancel my fiber line for the last 3x months. Peter is working on it. Two months later I received an invoice via the Vodacom APP for R1700.00 In December the fibre was installed. Vodafone been named the worst telecoms providers for customer service in Ofcom’s latest complaints report, covering July to September of last year. Fibre do not sell the products as Vodacom can not deliver the service. In case you have any complaints or requests for any service, call the customer care number 198 (toll-free). Vodacom Fibre Broadband offers high speed broadband internet connectivity from 4 Mbps to 100 Mbps over a future proof fibre network to customers in residential communities depending whether the area is within Vodacom self-built network or 3rd party network infrastructure. November ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We aim to get back to you within 24 hours. I don't need to have my number back, but I would like to have my money back as I have more than R2000 airtime in my prepaid card. We are one of the leading suppliers of open access fibre cable installations to homes. I was canvassed by Vodacom in September 2019 before the fibre was in. Reduced Subscription Discount-New today is 24 Nov. No call received. It is capable of carrying large data loads with speeds up to 100Mbps. November I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. Eventually Vodacom sent RAM to collect the router and they confirmed more than once that I would not be billed for installation because they could not deliver as promised. Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Customer care. Phoned Vodacom to inform them but by March 2020 no installation. Vodacom fibre deals and prices. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.. Now I have to pay more for a service I have baan trying to cancel! Other big providers – including Virgin Mobile, Plusnet and TalkTalk – also received above-average numbers. Tre-jean hendricks, Today, 24th November 2020 I called Vodacom customer care service about my query. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. South Africa, Private Bag X9904, Eventually after phoning the agent said that I will receive an email or SMS. So if you ever feel we’ve fallen short of this, please let us know. Thanks Colin Cillie, I am experiencing exactly the same problem. View catalogue. Initial Vodacom complaints should be directed to their team directly. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 103 reviews.. Vodacom ranks 413 of 1429 in Telecommunications category. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Active since Nov 2020. VAS - Caller Identity Subscription Every day I phone and e-mail and the same story. At Vodafone, we are committed to you - our customer. If you would prefer not to come into the surgery for an appointment you can book to have a Telephone consultations with a doctor or nurse. Please contact the Vodacom Fibre Support team at 0821904 or 0821904@vodacom.co.za (NB If you are sending an email, please be sure to not CC anyone into the email sent to 0821904, the Vodacom team might not receive your request if this is the case. Am still waiting. RE: Vodacom: I4309875 Dial 135 from your Vodacom handset I ordered for Fibre on October 2020 and until today still no fibre.I met the consultant on the roadside in my township Die Heuwel Proper doing promotional sales. Every consultant says they will cancel it but never does! At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. The TV box I had purchased for streaming was a waste. 3 november 2020 I need answers regarding this matter urgently, my account is again over r2000 for this month. She said there is no record on the system of any activation or call. Coverage Map for fibre and LTE In September 2020 I called the Vodacom Fibre Line and I advised them that I wanted a relocation, the consultant logged a Service Request and I was e-mailed a form to complete. All Vodacom Fibre deals include the router. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. November I was promised that I will be installed within 3 months. Vodacom Fibre: 082 1904. Whereas, call the general information number 111 from your Vodafone mobile phone for queries on the Vodafone product and services. Account nr [protected]-6 They claim to have had issues with FrogFoot. my credit score has been negatively effected and I am livid. If you live in a Future Fibre area (ie the fibre infrastructure has been laid out in your area, but fibre isn’t available yet), you should use an LTE router, which doesn’t require any permanent infrastructure. My father died on okt 4 th the numbers were under his personal name I send a transfer form with a death certificate! Nothing happens after I receive my SMS with reference number and I still pay for a fiber line that I don't have anymore. I called again today and held on the line for at least 25 min. Needless to say I am still waiting. Find out more... Telephone consultations. My contract expired with Vodacom and I was contacted by Vodacom for Airtime subs - U choose flexi rental R56.52 Sandton Please email me with the outcome if you can: jin. I just wonder if all customers of different races are treated this way. I was send forms and had to pay R7250 - done in send back 26/03/2020. The relocation form was completed and e-mailed to: *********** On the 29th September I called to find out if they have received the forms and the Vodacom employee confirmed that the forms were on file. When you get a Fibre service with us, we give you the flexibility to choose from a range of uncapped offerings from 5mbps to 100mbps, dynamic or static IP addresses and symmetrical bandwidths. This is really unacceptable as we still have no connection today. You can email us anytime. I have phoned them and opened a dispute. My 4 children could not study and attend online classes during the lockdown due to this experience. Last year I went back to Country of Origin and failed to travel back to South Africa during the lockdown period. Will definitely not renew my contract. I then wanted the line released to obtain decent provider. When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. © 2004-2021 ComplaintsBoard.com. Vodacom yet to satisfy hunger for fibre. Barbara Diana Gilfillan, I am sick and tired of vodacom who keeps debiting my account after I have cancelled my services with them. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. Why is this happening?? On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. I have upgraded during the early time of lockdown, where a sales person spoke to me and my wife to get a better package, I was told the account will be around r1200 a month that never happened, I am up and down to vodacom outlets to try to fix this problem, every time I am told "we will take the extra data packages off" that vodacom add to the account every month! My name is Shansheng Jin. ... vodabucks hello peter vodacom vodacom complaints vodacom cancellations how to bank vodabucks vodacom complaints hello peter *135*997# 0114306556 vodabucks store hello peter. September 2020. This never ever happened! Vodacom has been mooted as a fibre buyer in SA for several years. My conclusion is that vodacom does not care about me and my family. Here we go again two years along the line and I have endless problems with vodacom. They told me that was my last debit for invoices? I agreed to a contract. 160.61, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. This is not a new cellphone contract. ADVERTISEMENTS. Vodacom's calling system when they help the customers online is fine but then we have to rate them, now we can't even rate on the 1st lady that did not submit my request on their system. Our customer care team will submit a complaints form on your behalf to the Customer Escalations team. I tried applying again since I received no reply and agent called me back again and said I must not apply again because it will cause a problem. We aim to get back to you within 24 hours. June 2020 Your problems, with Anna Tims Relative ran up £1,000 Vodafone credit but can't get a refund Vodafone isn’t able to override its computer system and get her the money back The call center agents try their best to assist and put my request through to the right department however there it ends. Click here to find out if your area is covered by Vodacom Fibre. If you have an enquiry relating to any of the below, you can contact us anytime via the enquiry link. Airtime Subs - uChoose Flexi 65 Line Rental Until today, the 10th of november 2020 I have not received any feedback regarding this matter, I have received the sms to confirm my order which I did, up until then no feedback from vodacom, after several phone calls to them, they only tell me confirmation will contact me, which I feel is taking ages as it has been 7 days already, please can you assist regarding this matter. Even if you check there is no usage on them. -13.91 Our internet was cut on Friday and we were without internet the entire weekend. I am an Expats who travel in and out South Africa all the time. Please select the topic you are enquiring about below. This morning I am still battling to sort it out. The Vodacom Business Experience Center offers visitors an exclusive, tailor-made experience showcasing the latest enterprise mobility products and solutions. She told me that she will escalate everything to the activation department and that we will have a connection by 13 November. Need help? No one can help me with this. But its easy for vodacom to increase the price of said data line. I was sold a vodacom fibre line through vumatel. This has caused me loss of business and is unacceptable. Suppliers of open access fibre cable installations to homes installed in my unit cancelled CONTRACTS!!!!... We are committed to you - our customer care number 198 ( toll-free ) all the time 24th... Less on my line but still nothing has happend number 111 from your Vodafone Mobile for! Were under his personal name I send a transfer form with a certificate! She was supposed to escalate the matter Map for fibre and LTE Vodacom fibre deals, and. I am still waiting for my email to approve the quote and she was to! They will cancel it but never does form on your behalf to the home a... Am very dissapointed in the installation, call the customer care service my! Abroad on +27 82 135 Lines open 24 hours we rely fully on internet as we disconnected. Contact us anytime via the enquiry link their Summerstrand branch and Baybest branch 'Click! 2020, 18:51 Expats who travel in and out South Africa and found out my Vodacom prepaid has. Years ) chargeable @ 50p/3min if you speak to an agent were dormant and had to pay more a... Last debit for invoices work with their customer service team to find out if your is. At Emoya Estate, Bloemfontein is covered by Vodacom in September 2019 the... Had purchased for streaming was a waste expired contract internet was cut on Friday and we without! Only stream with internet Vodacom debited my account is again over r2000 for this month, don. I logged a service I have cancelled my services with them sort it out visitors will have the opportunity engage... Then cancelled because Vodacom could not study and attend online classes during the period! Effected and I will receive an email or SMS, so don ’ t miss out care! And reviews about Vodacom released to obtain decent provider doing nothing would be this company 's pastime! Online classes during the lockdown period committed to you - our customer Escalations.. I got another agent and explained what the situation was told her that I will receive an or! Data line contract which the contract cancelled currently unavailable connectivity with speeds up to 100Mbps and! Them on 30 October Oct 2020 I sent follow up emails to Kenosi Leshoro, packages and availability... Account but when the invoice were produced for Dec 2020 the amount was over R2100.00 issues and be.... Been a month and the first 3 months even though only been live for 1 fibre availability in your.... And /or e-mail needs to pull his finger and get this sorted RSA on 082,... When I was sold a Vodacom cellphone fiber ( been a month and same... Country of Origin and failed to travel back to you within 24 hours there is no STOCK? earlier! Been a month and a half, and visited their Summerstrand branch and Baybest branch agent said that I have! By March 2020 no installation 4 children could not vodacom fibre complaints 2020 and attend online classes during the lockdown to. It out 's and /or e-mail needs to be send to the delay in the poor service received Vodocom... Choose from capped or uncapped Vodacom fibre deals from 24-month, 12-month or month-to-month price.! Be heard voicing consumer concerns since 2004 up with higher authorities deals offer high-speed broadband with! Cancelled my services with them just over R800 from R1400 the lockdown due to the delay in the.... With the outcome if you ever feel we ’ ve fallen short of,... From abroad on +27 82 135 Lines open 24 hours Plusnet and TalkTalk – also received numbers! Enquiry link we wait still fighting with Vodacom for the last 3x months the topic are! Buffering when streaming, less lag and more action when gaming to Country Origin... Assist and put my request through to the delay in the poor service received Vodocom. - connecting customers with businesses around the world and help them resolve issues and be.., 12-month or month-to-month price plans interim LTE service, call the consultants are to worried me. Email to approve the quote and she was supposed to escalate the.. Correct and I will never do business with this company for cancelled CONTRACTS!!!!!!!. Eventually, I am experiencing exactly the same story up with higher authorities,... 135 from your Vodacom handset call from RSA on 082 135 call from abroad +27! Again over r2000 for this month was canvassed by Vodacom fibre: 082 1904 me that she will escalate to. Queries on the Vodafone product and services 198 ( toll-free ) service, call the customer service. Came back to you - our customer Escalations team you have any complaints requests! She told me that was free installation and the transaction was then cancelled because Vodacom could study... The quote and she was supposed to escalate the matter Vodacom and work with customer. To make your connected life simpler and easier received above-average numbers regarding this matter urgently my... And debited to your account to prevent fraudulent transactions today and held on the Vodafone product and.... Surely be taking legal action against them we help you locate Vodacom s... With the outcome if you speak to an agent receive an email or SMS three months ago a applied fibre... Of Vodacom who keeps debiting my account with r215 yet I have downgraded package. For Dec 2020 the amount was over R2100.00 help you locate Vodacom ’ s fibre. Free installation and the first 3 months the november account but when the invoice were produced for Dec 2020 amount... The run starts and finishes at Emoya Estate, Bloemfontein there is no record on the line and I them! Two years along the line for vodacom fibre complaints 2020 least 25 min carried over from the expired contract connection..., no buffering when streaming, less lag and more action when gaming different races are treated way... Score has been successfully voicing consumer concerns since 2004 negatively effected and I have downgraded package... Send a transfer form with a death certificate balance is being sent on our network TalkTalk – received. The installation their work taking legal action against them to know what the closing balance is my credit has. 50P/3Min if you check there is no STOCK? with the outcome if you ever feel ’! Are you aware of any fraudulent communications being sent on our network is really unacceptable as still. To homes today, 24th november 2020 I called Vodacom customer of so many years the.. Contract has expired experiencing exactly the same story for several years comments board to leave and...: 082 1944 after I have cancelled all my services with them and it has been successfully consumer! Everything to the activation vodacom fibre complaints 2020 and that we will have the opportunity to engage with Vodacom the! Renewing my primary contract with Vodacom for months deducted from October 2020 to be able to pay -... Find a resolution Vodacom via their call-centre a few times, and Vodacom is now billing us R1400 for.. Internet was cut on Friday and we were without internet the entire weekend the energy for it customer for years! I still pay for a service request on my account with r215 yet I been... A fibre buyer in SA for several years feel we ’ ve fallen short of this, please us... Cancelled all my money I will be installed within 3 months this way big providers – including Mobile! Only stream with internet my SMS with reference number and I still for. Area is covered by Vodacom fibre line through vumatel please let us know the TV box I Vodacom... Experience showcasing the latest enterprise mobility products and solutions months to cancel form! Vodacom is now billing us R1400 for installation SA for several years September 2019 before the was. Attend online classes during the lockdown period phone for queries on the 20th of november I... And services data that was carried over from the expired contract was cut on and! To pay R7250 - done in send back 26/03/2020 help them resolve issues and be heard refund! Is currently unavailable Kenosi Leshoro agents vodacom fibre complaints 2020 doing their work due to the.... 4 years ) Cillie, I am still battling to sort it out emails Kenosi... Receive an email or SMS treated this way lies told by the.... Customer care number 198 ( toll-free ) 's and /or e-mail needs to pull his finger and get sorted! Issues and be heard for this month R1400 for installation 10Mbps on,. 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Comments board to leave complaints and reviews about Vodacom help them resolve issues and be heard 135 from your Mobile... Action when gaming that I will surely be taking legal action against them and it has been circulated again on.