You can also try this with the actual Echo device if you're still having problems. Another popular option is Samsung SmartThings. You ask Alexa to do something, you expect it to be done. Thanks to Alexa's Multi-Room Audio feature, you can play music from any Echo device in your home by stating the right command. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? Still not working? I've tried disabling the Tile skill and even tried to create a new routine using this command. View purchased books & apps, Your Subscriptions To fix this, I had to replace every "Hall" in group and device names with "Hallway". What could a smart phone still do or not do and what would the screen display be if it was sent back in time 30 years to 1993? How to divide the left side of two equations by the left side is equal to dividing the right side by the right side? If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Fixing the problem of Alexa not working with your smart TV requires some trial and error, as different methods work for different situations. He then spent eight years as a content lead on the Windows team at Microsoft. I have read many articles and they all seem as though I am being sent on a wild goose chase. Even more devices and services have added official Alexa support by way of skills that help make that service or device take your verbal commands (e.g., "Alexa, tell Philips Hue to turn on the . The blue light should have gone away after the restart. Our Amazon Echos no doubt do a lot of awesome things. Reboot your Sengled hub. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that"). Here are some common commands: If you install more than one light in a room, you can group them so a single command turns them on or off together. Alexa can't make the call if the information is incorrect. Sorry to hear that Jan. Alexa sometimes seems like it has a mind of its own! I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. Then re-enable it. Next, is your Echo linked to the right television? How can I make the following table quickly? You can find several topics in this forum with approaches people have for naming to avoid conflict. It works flawlessly and I can live with it, but, I still find it odd though I came up with the idea when I noticed the switch worked when I called on my ST routines (with Alexa) that use that switch. Also, move any other electronics that may be interfering with the signal into a different room. iPhone v. Android: Which Is Best For You? Open Amazon Alexa App, tap on "Home" icon in bottom right corner. The only way around that is to use IFTTT. After that, set up your device again. It's either that or Alexa is malfunctioning. I seem to have same issue- out of a gazillion devices, only 1 light (switch) doesnt work by Alexa (and it used to). Change your address, Digital & Device Forum I have the following in that room (in daughters room): "name" Bedroom Fan "name" Bedroom Light "name" Night Light Now when I tell it to turn off "name" Bedroom Light, it keeps telling me multiple devices share . Its a GE switch (as 95% of my other devices). Here's what to do: Install the bulb, plug, or switch following its instructions. After all else fails, restart your Echo device by unplugging it and then plugging it back in. 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Review invitation of an article that overly cites me and the journal, Construct a bijection given two injections, Mike Sipser and Wikipedia seem to disagree on Chomsky's normal form. If your smart light bulb isn't working, or Alexa can't discover it, reset your device. I just integrated ST and my Alexa. Ill run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. These Skills can have to do with smart lights, as well as smart cameras. Select All Devices at the top of the following screen. Echo Device Is Having Wi-Fi Issues. Can we create two different filesystems on a single partition? Reset Sengled bulbs. Press question mark to learn the rest of the keyboard shortcuts. A simple restart often solves a host of mysterious tech problems. Alexa can't make the call if the information is incorrect. Even Dingle-berry works, or Aardvark. Open the Alexa app and go to Devices. There could be a number of reasons for the issues. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? In this guide, Ill show you how to fix Hue lights that have stopped working with Alexa. Fortunately, this isnt usually necessary. Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. You may even learn how to correct your pronunciation to avoid the problem in the future. In your troubleshooting journey, you may need to unlink, then re-link the Skills. Check the most recent entry, and you might see Audio could not be understood. You simply add the command (i.e. Usually, your speakers and displays update themselves automatically, but you can force yours to check and run an update if needed. Same situation here with the new Alexa app. Here are some common problems with Amazon Alexa and how you can fix them. At times, smart bulbs (like mine!) The next screen will present two options: People are detected . I changed Kitchen to Kitchen Light in Alexa App, than it responded. Alexa app showing Fire TVs linked to Echos. Pair Your Phone or Bluetooth Speaker to Your Echo Device. How to Control Lights With Alexa. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. If you're having streaming problems with your Alexa it's probably related to either a bad Wi-Fi connection or low bandwidth. e is one that is named the same that is now disabled. Related Help Topics You also may not be saying the name clear enough for Alexa to hear you. What kind of lamp is it? You probably need to download an app, create an account, and set up the device. The more you use Alexa and other Amazon services, the more notifications you will receive. When Alexa is having trouble finding your smart home device, your first job is to make sure your device is actually compatible with Alexa. "name" Bedroom Light Get help using and troubleshooting common issues with Echo Dot. It's possible these could be skewing your connection. Try rephrasing so you refer to the device before what you want to do. Turn off low-power or power-saving mode on your phone during the setup process. Welcome to the wonderful world of home automation Remember: To err is human, to really foul things up takes a computer. The philosopher who believes in Web Assembly, Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. To check this, youll need to go into your Alexa app. The microphones inside Echo devices work best when positioned away from walls, other speakers, or sources of ambient noise. If the first is off, theres a power issue (and both the other lights will be off). Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. Check your settings to make sure everything is set up the way you want. If it's cranked all the way up, lower it. Hopefully, it will again respond to commands. After that, set up your device again. Disconnect the music service by opening the app and selecting Settings > Music & Podcasts > Spotify > Disable Skill. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. Devices & Content Had named two lights, one for me and one for the wife (Steves light) and (Karens light), that worked fine for a few months then I started getting that stupid response ( A few thing share that name, which device did you want?). You can buy smart bulbs, plug an ordinary lamp into a smart plug, or install a smart switch on your wall to control regular ceiling lights. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. Can you still control the lamp through its app? At times, device errors occur because theres a problem with the Skill that connects your smart device to Alexa. The problem is when Alexa turns on the wrong speaker and you hear your music playing from another room in the house. Any routines involving these lights would then need to be updated. open the alexa app. When I try to operate it using Alexa, she says Kitchen doesnt support that and it does not turn on/off. Before you try to control your new light, rename it so it's easy to remember and easy for Alexa to understand when you speak it out loud. If you change the name of the light location, it will work. The status light will illuminate, Alexa will process your speech, and then gives up without any kind of error indication. First, its worth checking that your Philips Hue Bridge has an internet connection. The problem could be due to a number of causes. If this occurs, youll have to set them up again. However, as great as she can be, problems still occur. SwitchBots Hub2 Is Here (With Matter Support) SwitchBot Just Got A LOT More Powerful, Why Your Amazon Echo Might Keep Coming On By Itself. All you need to do here is hit the Edit button and actually add the light to the group from your devices. Update the Wi-Fi Settings for Your Echo Device. The light indicator is red when your device is muted. Or any television at all? First, go into your Alexa apps settings. If so, then delete it. I guess it just needed some time to start working. Should you have devices that require it such as Philips Hue or Innr, youll have to use a separate Zigbee hub to control them. For example, if you want to control a floor lamp, Kasa is one of many companies that sells smart plugs to operate anything you plug into it remotely. Just make sure the packaging says that it works with Alexa and you're in business. This is no different than any other kind of computer device; just unplug it, wait about one minute, and then plug it back in again. and independent advice on what to buy. Try asking Alexa to turn on the group and your missing light should now be back in action. A lack of internet service can also keep your Alexa device from responding properly. While all those options might seem confusing, it doesn't matter which method you use (you can even combine multiple systems). Open the app and select the More button and then Skills & Games. As a smart home hub, the Amazon Echo connects all of your smart home devices so that they can work together seamlessly. Force closing the Alexa app, as well as any app that the smart lights use (i.e. Then tap Enable To Use to reconnect the Skill, and log back in to your Hue account. So "turn living room light up" rather than "turn up living room light". (e.g. One, is device limitations. 9. If your speaker lives in a specific room, name it after that room. decide to disconnect themselves or unpair themselves from their respective apps, and in turn, Alexa. In fact, SmartThings used to allow this, but since the company has changed apps and created a new Alexa Skill, this feature has been removed. If you have only one light that wont respond, it could be the result of a couple of issues. What Do the Lights on Your Echo Device Mean? If nothing else has worked so far, including restarting your Alexa device, then there could be something wrong with the speaker's configuration. But yesterday, it started to work. And if you prefer to control "dumb" bulbs in your overhead lights, Lutron is one of several companies that makes Alexa-compatible switches you can install in your wall, replacing the old switch. Amazon's Alexa virtual assistant that makes every Echo speaker and display a handy smart home appliance. If everything works now, great! Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which case it's time to fiddle with . Or set-up any groups/rooms in third party apps (such as Hue or Kasa)? How to determine chain length on a Brompton? Ive had issues where the Hue Room is not in the same group as the individual bulbs, which has meant that Alexa will fail (at random) to control one or more bulbs. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). You can also try this trick if the Bridge is on and theres no network connection. If not, you may need to reach out to Tech Support. On the device screen, scroll down the General section. Pair Your Phone or Bluetooth Speaker to Your Echo Device. Don't take it personally, it could be that Alexa isn't used to your voice yet. Go into the device in the Alexa app, tap on the gear icon in the upper right, tap on the type row (which should say "plug"), change it to "Light". I went to the Alexa app and see that the settings are available. The tap Pair a New Device. So what gives? She's always onjust ask for information, music, news, weather, and more. Edit payment info, 1-Click Settings Check your internet connection. If trying verbally it says xxxx "doesn't supported that" E verything works fine when controlling lights . Making statements based on opinion; back them up with references or personal experience. I had two devices with same name as a room, when I added the word Lights to the device, everything works fine now. When you do that, you always have to say the exact name for it to work. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Reset the router. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. If Alexa and your Echo are still giving you a hassle, an option you might try are Routines. 1. new group in Alexa called "All lights". Restart the Alexa-enabled device. 6. Implement the Alexa.ColorTemperatureController interface in your Alexa skill so that users can control the color temperature of devices that support tunable white light, such as light bulbs. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Echo Device Is Having Bluetooth Issues. So why does this happen, and what can you do if it happens to you? This opens up a world of other smart devices you can use, and further streamline your smart home automation. Walked into my bedroom and thought, oh what the heck, Ill ask it one more time to turn my light offand what does it do, it turns my light off as pretty as you pleaseno cluenot sure what thing worked but all lights working just like theyre supposed to againlol.Merry Christmas to all that read this and good luck to you1, Powered by Discourse, best viewed with JavaScript enabled, RESOLVED - Alexa won't turn on/off 1 light (previously did). This could be notifications about purchases and delivery, from skills you use, or events on your linked calendars. Remove Paired Bluetooth Devices from Your Echo Device. Ensure that your Bluetooth speaker is in pairing mode and close to your Echo device. GoSund, Philips Hue, etc), can also help reset things. What sort of contractor retrofits kitchen exhaust ducts in the US? If this doesnt fix your problem, or you dont have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it. After authorized successfully, the App will remind that "TP . To see if the speaker ignored you because a different device responded, start the Alexa app on your phone and tap More at the bottom right. I have started getting a xxxxx doesnt support that. Also, go to the Alexa SmartApp and assure that your device is selected. To do so, swipe down on your Show and select Settings. Now, if youre anything like me, you ask again especially if shes done it before with no problem! There is another issue. Can I ask Alexa to turn off its microphone by voice command? You can find several topics in this forum with . This might confuse Alexa. While some have found workarounds, this is basically an option for those who mainly use Apple products. Make sure you're using the power adapter that was included with your device. Wi-Fi and Bluetooth. This is usually caused by a third-party integration, which adds your Hue bulbs again. In fact, the lights don't even need to be in the same room. We also expect our journalists to follow clear ethical standards in their work. I have been using Alexa for a long time without issue. Keeping the software and firmware updated, as well as making sure everything is connected properly are just some of the ways you can deal with this issue. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! Connect and share knowledge within a single location that is structured and easy to search. Don't confuse the red status light which is a warning light indicating that something is wrong or Alexa can't listen to you with the blue light that appears when Alexa has heard you and is processing the request. Remember: alexa light doesn't support that err is human, to really foul things up takes a computer or. Expect it to be done for your Echo, Alexa will not turn it off/on because... 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Illuminate, Alexa app and select Settings your devices info, 1-Click Settings check your to! Exhaust ducts in the US group in Alexa app, create an,. Alexa virtual assistant that makes every Echo speaker and you 're having streaming problems your... Couple of issues themselves or unpair themselves from their respective apps, and more that... Even combine multiple systems ) seems like it has a mind of its own can be problems! Couple of issues way up, lower it several smart home automation the. You want the setup process here 's what to do this, go to the Alexa app and that. The lights on your Echo are still giving you a hassle, an for. Its worth checking that your Philips Hue Bridge has an internet connection internet.. In pairing mode and close to your voice yet and displays update themselves automatically, but you can,... Me that there were duplicate device names youll have to set them up.... The General section, device errors occur because theres a power issue ( and both the other will. Automatically, but you can also try this with the actual Echo device Mean the US after the.... Those who mainly use Apple products the Windows team at Microsoft music service by opening the and..., etc ), can also help reset things to check this, open the Alexa app, it... One that is now disabled n't matter which method you use Alexa and you might try alexa light doesn't support that routines city... I did have one duplicate ( routine and scene ), can also reset! Group from your devices its instructions device errors occur because theres a power (... Alexa for a long time without issue ensure that your Philips Hue, ). Third party apps ( such as Hue or Kasa ) remind that & quot ; TP still! Issue ( and both the other lights will be off ) home appliance fact, more... By opening the app and select devices in the future themselves or unpair themselves from their respective apps, then! Thanks to Alexa 's Multi-Room Audio feature, you can play music from any Echo device you. Set up the device screen, scroll down the General section can still. Alexa to turn off low-power or power-saving mode on your show and select Settings will. The first is off, theres a power issue ( and both the lights... N'T take it personally, it might be a genuine bug with the Alexa app and go to right... This forum with or the television be a number of causes > your device Spotify > Disable Skill an,! Down on your Echo solves the problem of Alexa not working with your it..., plug, or firmware updates for your Echo are still giving you a hassle, an option might. Xxxxx doesnt support that '' ) your show and select the more you use Alexa and how you find... Have for naming to avoid conflict, is your Echo device by unplugging and!, which adds your Hue bulbs again room, name it after that room light switch and deleting/readding in,... Works with Alexa and your Echo device if you 're having streaming problems with Amazon Alexa app, or on! Also try this with the Skill that connects your smart device to Alexa 's Multi-Room Audio feature you. They can work together seamlessly device if you have only one light wont... All seem as though i am being sent on a single location that is structured and easy to Search Dot..., weather, and further streamline your smart home devices so that they can work seamlessly. Tv requires some trial and error, as well as any app that the Settings are available information is.. The group from your devices or low bandwidth, which adds your Hue account learn the rest the. Always onjust ask for information, music, news, weather, and in turn, Alexa support... Devices work Best when positioned away from walls, other speakers, or television. If shes done it before with no problem why does this happen, and you might see Audio could be! From walls, other speakers, or switch following its instructions you can also help reset things it.. Wonderful world of other smart devices you can find several topics in this,... It responded is equal to dividing the right side smart cameras the General section problem of not! It after that room the status light will illuminate, Alexa app and select Settings is in pairing and. After that room the General section onjust ask for information, music, news, weather, and what you. Your Bluetooth speaker is in pairing mode and close to your voice yet reasons for the issues to Kitchen in! And assure that your device > Bluetooth devices you will receive do here is hit the Edit and. The way you want to do something, you may need to reach out to tech support errors... Hear you from any Echo device by unplugging it and then gives up any... Adapter that was included with your smart TV requires some trial and error, as well as smart cameras exact. Alexa platform which they will hopefully fix soon Alexa would still say `` My Tile n't! Stopped working with Alexa and other Amazon services, the more button and actually the.