Only you and the business you have addressed in your review can reply to your review. Cape Town. Give them a reasonable amount of time – around 48 hours – to respond. Even if they don’t address it themselves, they’re likely to pass it on to a customer service manager who will. Here you can either register with Facebook or by completing the registration form. But how exactly does it work? Obviously, this will get you nowhere with massive organisations, but smaller business owners or executives are likely to take action when faced with a complaint. Eventually I get a call 3 days later from the ebucks section with every useless excuse as to why I can't claim those ebucks even though it was not my fault that the app wasn't functioning properly or the person from FNB gave me the wrong info. Whether you’re giving, receiving, or simply browsing them. Your best bet is to go online and visit their website. Simply put, we empower you to write, read or research business reviews in order to have better customer experiences. This approach also allows the insurer to counter any complaint on a portal such as Hellopeter by presenting the other version of the story - that the client had already been made fully aware of the many reasons that could lead to claim rejection at the time of the issue of the policy. If your problem still hasn’t been resolved, it’s time to put them on blast in a public domain. Submit your complaint or review on HelloPeter.com. We mentioned earlier that Hellopeter is a platform for consumers to engage directly with businesses. Simply put, we empower you to write, read or research business reviews in order to have better customer experiences. To register on Hellopeter, go to Hellopeter.com and select join. While Hellopeter itself can’t resolve your issue, many large companies have teams dedicated to managing reviews and complaints on the Platform. +27 214 186 666. Find out why. Here you can either register with Facebook or by completing the registration form. Hellopeter’s easy to use, trusted review platform helps businesses of all sizes accelerate growth. Businesses are required to register so that we can verify them, ensuring that any response you receive on Hellopeter is 100% legit. By using … Hello Peter Mtn Complaints information. Privacy Policy, The answer (thankfully) is nope, nope and. If you want to involve the ombudsman or lawyers, it’s crucial you weigh up the pros and cons. Read on to find out what it is, how it works, and (most importantly) how it can benefit you. SIGN IN. Whether you’re a large enterprise or a startup, Hellopeter has a plan to help you grow. Hellopeter.com — car service.1/5(32) Write down the time and dates of when you speak to someone at the company, as well as the person’s name and what he or she has said or promised HelloPeter.com Customer Care Service available. SIGN IN WITH TWITTER. And how should you go about doing it? . On a more serious note, any business that’s registered on Hellopeter is able to reply to their own reviews. Ask for the call centre agent or staff member’s name and, if possible, ask to speak to the most senior person available. That is what today’s discussion is all about: preventing legal drama when you complain on Hellopeter or any other social media platform like Facebook or Twitter. At this point, it’s totally within your rights to express your dissatisfaction at both your initial gripe and their subsequent crummy customer service. In fancy-speak, Hellopeter is a Platform connecting South African consumers and brands or businesses. But just remember, always be respectful and kind when talking to employees of the company. Terms & Conditions Whether you’re giving, receiving, or simply browsing them. SIGN IN WITH FACEBOOK. You’re entitled to write a review whenever you feel the need to criticise or celebrate products or services you’ve received or experienced from businesses or brands. If you’re ready to up the ante, try contacting the company’s owners or executive managers. Kindly accept our sincere apologies for … I lodged my complaint about persistently dispensing incorrect medication now 3 times over a week with Clicks via their website. Social Proof. Hellopeter.com (@hellopetercom) | Twitter. Which means your resolution has zero chance of being derailed by grammatically dubious political conspiracy theories and aunties selling diet pills. Show reviews that mention: Month on month industry ranking. Already have an account? Had an experience you’d like to tell us about? Hellopeter was founded by marketing consultant Peter Cheales in 2000 as a website where consumers could write about their customer experiences with companies, and the companies could respond. The answer (thankfully) is nope, nope and NOPE. are a year-round gift for your. If nobody is taking your calls, answering your emails, or acknowledging your Facebook rants, you may need to head over there in person in order for someone to hear your complaint. This means sending your meal back immediately if you’re unhappy, and NOT after eating half of it. Your customers are your best marketers! We allow consumers to share their experiences, read about the experiences of other consumers, and to connect with brands or businesses to help resolve their issues. If direct contact fails, say it where it counts on a review site like Hellopeter. This is how to go about it if you want to complain to ICASA: Start with Hellopeter.com or the call centre and follow the chain of command up to senior management. © Copyright 2018 hellopeter.com and its affiliates. Is it worth it? Do with this information what you will. If direct contact fails, say it where it counts on a review site like Hellopeter. 4. Now you know the order you need to follow to get a complaint sorted out. Verified Company. When it comes to customer service, there’s no time like the present. HelloPeter.com Customer Service Contacts. So, there you have it – the lowdown on all things Hellopeter. So, you didn’t catch the problem in time and now you’re sitting at home simmering over subpar service. When they do, make sure you ask for the person’s name to keep tabs on who you’re dealing with and to keep a paper trail. Should you have a complaint against a particular insurance company, you can follow the procedure as prescribed by SAIA: On the SAIA website,10 you can establish whether your insurer is a registered member of SAIA. Do with this information what you will. 8. Not all complaints are reasonable ;) To level things out, post a POSITIVE review on hellopeter.com with the hashtag #greatbusiness & you could WIN an iPhone 8! Strangely, every time one gets All rights reserved. This means that we don’t get involved. Get a listing, get found. Thank you for bringing this to our attention. Hellopeter is South Africa’s top reviews company. Be clear that you intend to escalate the issue further if you’re not seen to. If you are a company that has received a complaint on hello peter you have to pay to defend yourself. Your reviews are entirely public and can be read by anybody visiting Hellopeter.com, as well as the brand or business that your reviews address. That, is priceless. Be sure to warn future consumers of their poor service on Hellopeter – nobody should have to deal with a brand that ghosts. In today’s complaint culture, Hellopeter provides an invaluable and neutral platform for reviews you can trust. Hidden costs Their image is on the line, after all. Think of us as a digital Sweden. Learn more . In itself that is fair as obviously there has to be some form of revenue generating scheme, HOWEVER, if you are a company with multiple brand names promoted by ONE company, in order to defend these complaints against the brand names, … Privacy Policy, If direct contact fails, say it where it counts on a review site like. You can chat to a community manager directly via sliding into their DMs (direct messages), who will be trained to either help you immediately, or escalate your issue internally within their business. Social media, and Facebook in particular, is an effective way to connect with brands. She tried 3 times and eventually laid a complaint on my behalf. To register on Hellopeter, go to Hellopeter.com and select join. We recommend using this feature if you need to share any personal information. New to Hellopeter.com? Need a Hellopeter business account? All rights reserved. Leave us a review here. Complaint HelloPeter not offering a fair forum. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially … Hello peter I have had a terrible experince with sa consumers i got this number ***** the ladys name is marleen she said she can help me she asked me to pay R850 in a capetic account whitch i did then she started the prosses which she then send me forms to fill out and send her. S crucial you weigh up the ante, try contacting the company South Africa Hellopeter. Community manager didn ’ t get involved get involved to engage directly businesses... | South Africa... Hellopeter - Crunchbase company Profile & Funding your less-than-ayoba experience losing face other. Have any more questions, check out our FAQ section, always be respectful and when..., many large companies have teams dedicated to managing reviews and complaints on the phone for. Works, and Facebook in particular, is an effective way to grab because! 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